The original paper is in English. Non-English content has been machine-translated and may contain typographical errors or mistranslations. ex. Some numerals are expressed as "XNUMX".
Copyrights notice
The original paper is in English. Non-English content has been machine-translated and may contain typographical errors or mistranslations. Copyrights notice
TDOAS의 2009~2017년 공식 조사에 따르면 대만의 소셜미디어 보급률은 96.8%로 사상 최고치를 기록했고, 인터넷 접속률은 99.7%에 달했다. 그러나 정부 온라인 서비스를 이용하는 사람들의 관련 정보 접근은 50.8년 2009%에서 35.4년 2017%로 계속 감소했다. 동시에 전자거래 이용자 비율도 30.3%에서 27.7년 1.1%로 동시에 감소했다. 97.2%. 특히, 그들 중 단지 400%만이 정부 온라인 포럼에 관심을 갖고 있는 반면, 나머지 XNUMX%는 개인적인 참고 자료로서 소셜 미디어에 더 적극적으로 참여하고 있습니다. 이 연구의 목적은 사용자가 전자정부 서비스에 액세스하는 데 관심이 없는 이유를 조사하는 것입니다. 소셜 네트워킹 애플리케이션의 인기에 영향을 받나요? 이용자가 전자정부 서비스를 계속 이용하기 위한 핵심요소는 무엇입니까? 연구 프레임워크는 전자정부 서비스 사용의 지속 의도를 더 잘 이해하기 위한 태도 측정을 검증하기 위해 신뢰 이론을 갖춘 기대 확인 이론 및 모델(ECT/ECM), 기술 수용 모델(TAM)을 채택했습니다. 측정 측면에서는 구조방정식모형법(SEM)을 활용하여 대학생 XNUMX명을 대상으로 전자정부 서비스에 대한 견해와 선호도를 조사하였다. 연구 결과, 인지된 유용성은 완전한 매개 역할을 할 뿐만 아니라 사용자의 전자정부 서비스 이용의도에 영향을 미치는 가장 중요한 사후적 요인이 될 것으로 예상된다. 또한 전자정부 서비스를 계속 이용하겠다는 의도가 소셜미디어 적용 등 대체수단을 이용하는 것과는 관련이 없음을 명시하고 있다.
Hau-Dong TSUI
Chinese Culture University
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부
Hau-Dong TSUI, "Trust, Perceived Useful, Attitude and Continuance Intention to Use E-Government Service: An Empirical Study in Taiwan" in IEICE TRANSACTIONS on Information,
vol. E102-D, no. 12, pp. 2524-2534, December 2019, doi: 10.1587/transinf.2019EDP7055.
Abstract: According to the official TDOAS 2009~2017 survey, the penetration rate of social media in Taiwan has reached a record 96.8%, while the Internet access rate is as high as 99.7%. However, people using government online services access to relevant information has continued to decline over the years, from 50.8% in 2009 to 35.4% in 2017. At the same time, the proportion of e-transaction users has also dropped simultaneously from 30.3% to 27.7%. In particular, only 1.1% of them are interested in government online forums, while the remaining 97.2% are more willing to engage in social media as a source of personal reference. The study aims to explore why are users not interested in accessing e-government services? Are they affected by the popularity of social networking applications? What are the key factors for users to continue to use e-government service? The research framework was adapted from expectation confirmation theory and model (ECT/ECM), technology acceptance model (TAM) with trust theories, in validating attitude measures for a better understanding of continuance intention of using e-government service. In terms of measurement, the assessment used the structural equation modeling method (SEM) to explore the views and preferences of 400 college students on e-government service. The study results identified that perceived usefulness not only plays a full mediating role, it is expected to be the most important ex-post factor influencing user's intention to continue using e-government service. It also clarifies that the intent to continue to use e-government services is not related to use any alternative means such as social media application.
URL: https://global.ieice.org/en_transactions/information/10.1587/transinf.2019EDP7055/_p
부
@ARTICLE{e102-d_12_2524,
author={Hau-Dong TSUI, },
journal={IEICE TRANSACTIONS on Information},
title={Trust, Perceived Useful, Attitude and Continuance Intention to Use E-Government Service: An Empirical Study in Taiwan},
year={2019},
volume={E102-D},
number={12},
pages={2524-2534},
abstract={According to the official TDOAS 2009~2017 survey, the penetration rate of social media in Taiwan has reached a record 96.8%, while the Internet access rate is as high as 99.7%. However, people using government online services access to relevant information has continued to decline over the years, from 50.8% in 2009 to 35.4% in 2017. At the same time, the proportion of e-transaction users has also dropped simultaneously from 30.3% to 27.7%. In particular, only 1.1% of them are interested in government online forums, while the remaining 97.2% are more willing to engage in social media as a source of personal reference. The study aims to explore why are users not interested in accessing e-government services? Are they affected by the popularity of social networking applications? What are the key factors for users to continue to use e-government service? The research framework was adapted from expectation confirmation theory and model (ECT/ECM), technology acceptance model (TAM) with trust theories, in validating attitude measures for a better understanding of continuance intention of using e-government service. In terms of measurement, the assessment used the structural equation modeling method (SEM) to explore the views and preferences of 400 college students on e-government service. The study results identified that perceived usefulness not only plays a full mediating role, it is expected to be the most important ex-post factor influencing user's intention to continue using e-government service. It also clarifies that the intent to continue to use e-government services is not related to use any alternative means such as social media application.},
keywords={},
doi={10.1587/transinf.2019EDP7055},
ISSN={1745-1361},
month={December},}
부
TY - JOUR
TI - Trust, Perceived Useful, Attitude and Continuance Intention to Use E-Government Service: An Empirical Study in Taiwan
T2 - IEICE TRANSACTIONS on Information
SP - 2524
EP - 2534
AU - Hau-Dong TSUI
PY - 2019
DO - 10.1587/transinf.2019EDP7055
JO - IEICE TRANSACTIONS on Information
SN - 1745-1361
VL - E102-D
IS - 12
JA - IEICE TRANSACTIONS on Information
Y1 - December 2019
AB - According to the official TDOAS 2009~2017 survey, the penetration rate of social media in Taiwan has reached a record 96.8%, while the Internet access rate is as high as 99.7%. However, people using government online services access to relevant information has continued to decline over the years, from 50.8% in 2009 to 35.4% in 2017. At the same time, the proportion of e-transaction users has also dropped simultaneously from 30.3% to 27.7%. In particular, only 1.1% of them are interested in government online forums, while the remaining 97.2% are more willing to engage in social media as a source of personal reference. The study aims to explore why are users not interested in accessing e-government services? Are they affected by the popularity of social networking applications? What are the key factors for users to continue to use e-government service? The research framework was adapted from expectation confirmation theory and model (ECT/ECM), technology acceptance model (TAM) with trust theories, in validating attitude measures for a better understanding of continuance intention of using e-government service. In terms of measurement, the assessment used the structural equation modeling method (SEM) to explore the views and preferences of 400 college students on e-government service. The study results identified that perceived usefulness not only plays a full mediating role, it is expected to be the most important ex-post factor influencing user's intention to continue using e-government service. It also clarifies that the intent to continue to use e-government services is not related to use any alternative means such as social media application.
ER -