The original paper is in English. Non-English content has been machine-translated and may contain typographical errors or mistranslations. ex. Some numerals are expressed as "XNUMX".
Copyrights notice
The original paper is in English. Non-English content has been machine-translated and may contain typographical errors or mistranslations. Copyrights notice
보안 및 개인 정보 보호 기술이 모든 장치 및 서비스에 통합되어 있지만 이러한 개념의 복잡성으로 인해 비전문가 사용자는 혼란을 겪습니다. 이전 연구에 따르면 전문가가 아닌 사용자는 낯선 사람에게 온라인 디지털 미디어 사용에 대한 조언을 구하는 것으로 나타났습니다. 본 연구에서는 비전문가 사용자의 일상생활에서 보안 및 개인정보 보호에 대한 우려를 명확히 하기 위해 비전문가를 위한 질의응답(Q&A) 사이트의 보안 및 개인정보 보호 관련 질문 게시글을 조사하였다. 우리는 445개의 질문 게시물에 대한 주제별 분석을 수행했습니다. 우리는 질문 중 XNUMX가지 주제를 파악했으며 사용자가 사이버 공격에 대해 가장 많이 질문하고 인증 및 보안 소프트웨어가 그 뒤를 잇는 것으로 나타났습니다. 또한 특히 개인정보 침해 및 계정/기기 관리와 관련된 질문에 대한 답변에 대한 수요가 높다는 사실도 확인했습니다. 우리의 연구 결과는 비전문가가 개인 정보 보호 및 보안과 관련하여 어려움을 겪고 있는 문제에 대한 주요 통찰력을 제공하고 서비스 제공업체와 연구원이 이러한 문제를 해결하기 위해 개선을 수행하는 데 도움이 될 것입니다.
Ayako A. HASEGAWA
NICT
Mitsuaki AKIYAMA
NTT
Naomi YAMASHITA
NTT,Kyoto University
Daisuke INOUE
NICT
Tatsuya MORI
NICT,Waseda University,RIKEN AIP
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Ayako A. HASEGAWA, Mitsuaki AKIYAMA, Naomi YAMASHITA, Daisuke INOUE, Tatsuya MORI, "Analysis of Non-Experts' Security- and Privacy-Related Questions on a Q&A Site" in IEICE TRANSACTIONS on Information,
vol. E106-D, no. 9, pp. 1380-1396, September 2023, doi: 10.1587/transinf.2022ICP0006.
Abstract: Although security and privacy technologies are incorporated into every device and service, the complexity of these concepts confuses non-expert users. Prior research has shown that non-expert users ask strangers for advice about digital media use online. In this study, to clarify the security and privacy concerns of non-expert users in their daily lives, we investigated security- and privacy-related question posts on a Question-and-Answer (Q&A) site for non-expert users. We conducted a thematic analysis of 445 question posts. We identified seven themes among the questions and found that users asked about cyberattacks the most, followed by authentication and security software. We also found that there was a strong demand for answers, especially for questions related to privacy abuse and account/device management. Our findings provide key insights into what non-experts are struggling with when it comes to privacy and security and will help service providers and researchers make improvements to address these concerns.
URL: https://global.ieice.org/en_transactions/information/10.1587/transinf.2022ICP0006/_p
부
@ARTICLE{e106-d_9_1380,
author={Ayako A. HASEGAWA, Mitsuaki AKIYAMA, Naomi YAMASHITA, Daisuke INOUE, Tatsuya MORI, },
journal={IEICE TRANSACTIONS on Information},
title={Analysis of Non-Experts' Security- and Privacy-Related Questions on a Q&A Site},
year={2023},
volume={E106-D},
number={9},
pages={1380-1396},
abstract={Although security and privacy technologies are incorporated into every device and service, the complexity of these concepts confuses non-expert users. Prior research has shown that non-expert users ask strangers for advice about digital media use online. In this study, to clarify the security and privacy concerns of non-expert users in their daily lives, we investigated security- and privacy-related question posts on a Question-and-Answer (Q&A) site for non-expert users. We conducted a thematic analysis of 445 question posts. We identified seven themes among the questions and found that users asked about cyberattacks the most, followed by authentication and security software. We also found that there was a strong demand for answers, especially for questions related to privacy abuse and account/device management. Our findings provide key insights into what non-experts are struggling with when it comes to privacy and security and will help service providers and researchers make improvements to address these concerns.},
keywords={},
doi={10.1587/transinf.2022ICP0006},
ISSN={1745-1361},
month={September},}
부
TY - JOUR
TI - Analysis of Non-Experts' Security- and Privacy-Related Questions on a Q&A Site
T2 - IEICE TRANSACTIONS on Information
SP - 1380
EP - 1396
AU - Ayako A. HASEGAWA
AU - Mitsuaki AKIYAMA
AU - Naomi YAMASHITA
AU - Daisuke INOUE
AU - Tatsuya MORI
PY - 2023
DO - 10.1587/transinf.2022ICP0006
JO - IEICE TRANSACTIONS on Information
SN - 1745-1361
VL - E106-D
IS - 9
JA - IEICE TRANSACTIONS on Information
Y1 - September 2023
AB - Although security and privacy technologies are incorporated into every device and service, the complexity of these concepts confuses non-expert users. Prior research has shown that non-expert users ask strangers for advice about digital media use online. In this study, to clarify the security and privacy concerns of non-expert users in their daily lives, we investigated security- and privacy-related question posts on a Question-and-Answer (Q&A) site for non-expert users. We conducted a thematic analysis of 445 question posts. We identified seven themes among the questions and found that users asked about cyberattacks the most, followed by authentication and security software. We also found that there was a strong demand for answers, especially for questions related to privacy abuse and account/device management. Our findings provide key insights into what non-experts are struggling with when it comes to privacy and security and will help service providers and researchers make improvements to address these concerns.
ER -